Riverside operates its own water and wastewater plants. Located East of Highway 218 on Highway 22, these modern and efficient plants are dedicated to providing the highest quality services to Riverside citizens.
There is a $100 deposit per rental unit upon connection and a monthly charge. The property owner is responsible for water and sewer lines to the main. Water and sewer bills are sent on the 1st and due by the 15th of the month. You may pay your bill by mail (PO Box 188), ACH, online with a credit card, or in the drop box located by the front door at City Hall.
Please Call the PeopleService 24-hour Emergency Line for Watermain Breaks, Sewer Back Ups, and Other Water/Sewer Utility Emergencies
(888) 861-1921
See Also: Trash & Recycling Fees
Bills are considered delinquent if not paid by the 15th of each month. A 10% penalty will be applied to all late accounts on the 16th of the month.
If payment is not made by the 20th of the month, door hangers will be placed on doors noting subject to disconnection date and time. Placing of door hangers incur a $25.00 fee added to the delinquent account. Notice of a right to a hearing to file an appeal with the Clerk will be included with the notice. If the account holder disagrees with the findings of the Clerk, they may appeal to City Council.
City Clerk may work with delinquent accounts to set up payment arrangements. All payment arrangements must be in writing, signed by the delinquent account holder and the City Clerk, and reviewed and approved by the City Administrator. Failure to pay according to the signed payment agreement makes the address eligible for shut off without notice.
Once an account is shut off, the re-connect fee and the total amount of bill must be paid for reinstatement of service. The reconnect fee is $75.00 during normal business hours, $95.00 after business hours, weekends, and holidays.
No sewer rebates are offered for filling pools or watering lawns.
Bills can be paid by mail, dropped off at City Hall, auto Debit with ACH, or paid online with credit card.
If you have questions about the bill, contact City Hall at (319) 648-3501.
